The crisis manager /
Lerbinger, Otto.
The crisis manager / Otto Lerbinger. - 2nd ed. - New York : Routledge, 2012. - xvi, 378 p. ; 24 cm. - Routledge communication series ; 2 .
Rev. ed. of: The crisis manager : facing risk and responsibility. 1997.
Includes bibliographical references and index.
Understanding crises -- Risk management : preparing for the worst -- Crisis communication -- Image restoration strategies in crisis communication -- Natural crises -- Biological crises -- Technological crises -- Confrontation crises -- Crises of malevolence -- Crises of mismanagement -- Crises of skewed management values -- Crises of deception -- Crises of management misconduct.
9780415892285 (alk. paper) 9780415892315 (alk. paper) 9780203222133 (alk. paper)
Crisis management.
Conflict management.
HD49 / .L468 2012
The crisis manager / Otto Lerbinger. - 2nd ed. - New York : Routledge, 2012. - xvi, 378 p. ; 24 cm. - Routledge communication series ; 2 .
Rev. ed. of: The crisis manager : facing risk and responsibility. 1997.
Includes bibliographical references and index.
Understanding crises -- Risk management : preparing for the worst -- Crisis communication -- Image restoration strategies in crisis communication -- Natural crises -- Biological crises -- Technological crises -- Confrontation crises -- Crises of malevolence -- Crises of mismanagement -- Crises of skewed management values -- Crises of deception -- Crises of management misconduct.
9780415892285 (alk. paper) 9780415892315 (alk. paper) 9780203222133 (alk. paper)
Crisis management.
Conflict management.
HD49 / .L468 2012