Total quality management : an introductory text / Paul T.J. James.

By: James, Paul T. JMaterial type: TextTextLanguage: English Publication details: London ; New York : Prentice Hall, 1996Description: xxi, 374 p. : ill. ; 24 cmISBN: 0132071193; 9780132071192Subject(s): Total quality managementLOC classification: HD62.15 | .J35 1996
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Includes bibliographical references (p. 362-368) and indexes.

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