| 000 | 00609cam a2200193 a 4500 | ||
|---|---|---|---|
| 008 | 101119s2012 nyua g b 001 0 eng d | ||
| 020 | _a9780071315920 | ||
| 040 |
_aAE-FuU _cAE-ShKH |
||
| 041 | 0 | _aeng | |
| 050 | 1 | 4 |
_aHF5415.5 _b.L83 2012 |
| 100 | 1 |
_aLucas, Robert W. _91064 |
|
| 245 | 1 | 0 |
_aCustomer service : _bskills for success / _cRobert W. Lucas. |
| 250 | _a5th international ed. | ||
| 260 |
_aNew York : _bMcGraw-Hill, _cc2012. |
||
| 300 |
_axix, 394 p. : _bill. ; _c26 cm. |
||
| 490 | 0 | _aConnect, learn, succeed | |
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aCustomer services. | |
| 999 |
_c1067 _d1067 |
||