| 000 | 00792cam a22002294a 4500 | ||
|---|---|---|---|
| 008 | 010402s2002 njua g b 001 0 eng | ||
| 020 | _a0130404675 | ||
| 020 | _a9780130404671 | ||
| 040 |
_aAE-FuU _cAE-ShKH |
||
| 041 | 0 | _aeng | |
| 043 | _an-us--- | ||
| 050 | 0 | 0 |
_aHD9981.5 _b.L68 2002 |
| 100 | 1 | _aLovelock, Christopher H. | |
| 245 | 1 | 0 |
_aPrinciples of service marketing and management / _cChristopher Lovelock, Lauren Wright. |
| 250 | _a2nd ed. | ||
| 260 |
_aUpper Saddle River, N.J. : _bPrentice Hall, _cc2002. |
||
| 300 |
_axix, 436 p. : _bill. (some col.) ; _c26 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aService industries _zUnited States _xMarketing. |
|
| 650 | 0 |
_aService industries _zUnited States _xManagement. |
|
| 700 | 1 |
_aWright, Lauren. _91134 |
|
| 999 |
_c484 _d484 |
||